Responsible Gaming

Responsible Gaming 3we — Safe, In Control & Fun

At 3we, the enjoyment of gaming must come hand in hand with safety and self-control. We provide a range of tools and guidance to ensure your experience remains positive and within your means.

3we is fully committed to responsible gaming
18+

Minimum age to play on the 3we platform

24/7

Player support available around the clock

5 Tools

Self-control tools available in your account

Immediately

Account restriction requests are processed immediately

01 3we's Commitment to Responsible Gaming

At 3we, online gaming is more than entertainment — it is a shared responsibility between the platform and the player. We believe every player deserves a fun, safe, and controlled gaming experience without having to worry about negative impacts on their personal life, finances, or relationships.

Since the platform was established, responsible gaming policy has been at the core of how we operate. This is not merely regulatory compliance — it is a value we hold firmly because we genuinely care about the well-being of every player who trusts the 3we platform.

We recognise that for some players, gambling can become something difficult to control. That is why we invest in effective self-control tools, support staff training, and partnerships with professional assistance organisations to ensure help is always available when needed.

Our core principles: Gambling should be entertainment, not a source of stress. If it starts to feel like a burden, we are here to help you get back on track.

The 3we platform also enforces a strict minimum age policy — only individuals aged 18 and above are permitted to register and play. Our KYC identity verification system ensures this policy is fully enforced without exception.

02 Understanding Problem Gambling

Problem gambling refers to a pattern of gambling that begins to disrupt a person's daily life — whether financially, emotionally, socially, or professionally. It is important to distinguish between gambling as casual entertainment and gambling that has become an addiction or serious problem.

Healthy Gambling vs Problem Gambling

Healthy gambling occurs when a person plays within affordable limits, views it purely as entertainment, and can stop at any time without feeling pressured. Problem gambling, on the other hand, occurs when a person starts chasing losses, lying about their gambling activity, or using money meant for essential needs.

Many people do not realise they have begun to develop a problem with gambling until the negative effects are already apparent. Early awareness is key — the sooner a problem is identified, the easier it is to get help and return to healthy habits.

Problem gambling can affect anyone regardless of background, income, or education level. It is not a sign of weakness — it is a health issue that can be addressed with the right support.

Known risk factors include significant financial stress, a family history of addiction, experiencing a large win early in one's gambling experience, and using gambling as an escape from emotional difficulties. Recognising these risk factors helps you stay vigilant and more mindful of your gaming habits.

03 Warning Signs to Watch Out For

Identifying early warning signs can help you or someone you care about get help before the situation becomes more serious. Here are the signs to watch out for:

Chasing Losses

Constantly attempting to recover lost money by continuing to play, even after planning to stop following a loss.

Increasing Playtime

Not realizing that the time spent playing has increased significantly compared to before, to the point of interfering with other duties and responsibilities.

Hiding Gambling Activity

Lying to family members, friends, or a partner about how much time and money has been spent on gambling.

Persistent Financial Problems

Borrowing money, selling assets, or using funds meant for bills and essential needs in order to finance gambling.

Significant Mood Changes

Feeling restless, irritable, or stressed when unable to gamble, and only feeling at ease while playing.

Damaged Social Relationships

Neglecting family, friends, and social activities by prioritising gambling time over important relationships in your life.

If you identify two or more of the above signs in yourself or a loved one, we strongly encourage you to contact the 3we support team or seek professional help immediately.

04 Self-Control Tools on the 3we Platform

3we provides five self-control tools accessible directly through your account settings. These tools are designed to give you full control over your gaming experience:

Deposit Limit

Set a maximum daily, weekly, or monthly deposit amount. Once a limit is set, it takes effect immediately and can only be increased after a 72-hour waiting period.

Loss Limit

Decide the maximum loss amount you are comfortable absorbing within a given period. The system will automatically block your playing activity once this limit is reached.

Session Time Limit

Set a maximum duration for each gaming session. The platform will send a warning and automatically log you out when your session time is up.

Periodic Break

Take a break from the platform for 24 hours, 7 days, 30 days, or a custom period of your choosing. During the break, your account cannot be used for any transactions.

Self-Exclusion

The most comprehensive option — fully exclude yourself from the 3we platform for a period of six months, one year, or permanently. This is a serious commitment that is processed immediately.

All these self-control tools are accessible through Account Settings → Responsible Gaming. You can also contact our 24/7 support team via live chat for assistance activating any of these tools.

05 How to Set Limits Correctly

Setting realistic and effective limits requires a little planning. Follow these simple steps to ensure the limits you set truly match your financial situation and lifestyle:

1
Set Your Monthly Entertainment Budget

Calculate your monthly net income and subtract all essential expenses such as rent, bills, food, and savings. Only the remaining amount should be considered your entertainment budget — and gambling is just a small part of that.

2
Set Your Deposit Limit Before You Start Playing

Log in to your 3we account settings and activate a weekly or monthly deposit limit based on your calculated entertainment budget. Make sure this limit does not exceed what you can afford to lose without affecting your essential needs.

3
Use Session Time Limits

Set a session time limit of between one and two hours per play session. This helps prevent gaming marathons that can lead to irrational decisions due to fatigue or emotional stress.

4
Review and Adjust Regularly

Every month, take time to review your playing patterns. If you find that your current limits are insufficient or too restrictive, adjust them continuously — remember that increasing your deposit limit requires a waiting period for your own safety.

5
Tell a Loved One

Share the limits you have set with a trusted family member or friend. Having an external accountability system helps you stay on track and provides important moral support.

06 Self-Assessment — Are You Playing Safely?

Answer the questions below honestly to assess whether your gaming habits are still within a healthy range. This is not an official test, but it can help you identify areas that need attention.

1 Have you ever played longer or spent more than you originally planned?
2 Have you ever tried to chase losses by continuing to play after deciding to stop?
3 Have you ever used money set aside for bills, food, or other necessities to gamble?
4 Have the people closest to you ever expressed concern about your gambling habits?
5 Have you ever felt the need to hide your gambling activity from family or friends?
6 Do you gamble as a way to escape problems, stress, or feelings of sadness?
7 Do you feel restless, irritable, or uncomfortable when you are unable to gamble?
8 Have you ever borrowed money or sold something to fund your gambling?
Interpretation: If you answered "Yes" to 1–2 questions, consider setting stricter limits. If you answered "Yes" to 3 or more questions, we strongly encourage you to contact the 3we support team or seek professional help immediately.

07 Minor Protection

3we takes the protection of minors very seriously. Our platform is open only to individuals aged 18 and above, and we enforce multiple measures to ensure full compliance with this policy.

  • Age verification at registration: All new players are required to submit valid identification documents as part of our KYC process before their account is fully activated.
  • Ongoing review: If there is any indication that an account holder may be under 18 years of age, the account will be suspended immediately pending completion of identity verification.
  • Parental control software: We encourage parents and guardians to use parental control software on devices shared with children to prevent access to online gambling platforms.
  • Education for parents: If you suspect that your child is accessing an online gambling platform, please contact us immediately at [email protected] and we will respond promptly.
Any attempt to register or play by individuals under the age of 18 is a serious violation of 3we's Terms and Conditions. Accounts confirmed to belong to minors will be closed immediately and all funds returned.

08 FAQ — Responsible Gaming

Log in to your 3we account and go to Account Settings → Responsible Gaming → Deposit Limit. Select a period (daily, weekly, or monthly) and enter your desired amount. The limit takes effect immediately. If you wish to increase the limit, a 72-hour waiting period applies for your protection.

Periodic Break is a temporary break from the platform for the duration you choose (24 hours to 30 days). Once the period ends, your account is automatically reactivated. Self-Exclusion is a more serious commitment — your account is fully closed for a minimum period of six months or permanently, and cannot be reopened before that period ends even if you request it.

Yes. During the Self-Exclusion period, the balance in your account will be frozen but kept safe. You may request a withdrawal of the remaining balance through the established verification process. Our support team will guide you through this procedure.

Uncertainty itself is a signal worth taking seriously. We encourage you to complete the self-assessment above first. Then, reach out to our 24/7 support team via live chat on the 3we platform. Our staff are trained to provide non-judgmental guidance and can help you take the first step towards greater control.

No — each 3we account is personal and only the account owner can change limit settings. However, if you are concerned about a family member, you can contact our support team for guidance on how to discuss this issue with them or how to report your concern.

In Malaysia, you can seek help through government counselling hotlines or non-governmental organisations that offer free counselling services for addiction issues. The 3we support team can also provide further information and is ready to help you find the right resources at any time via our live chat.

How 3we Protects Players

The 3we platform is built with players as the priority — not just entertainment, but comprehensive protection integrated into every layer of the platform.

Ongoing Age Verification

A two-stage KYC process ensures that only verified adult players can access the platform. Every identity document is carefully reviewed before an account is fully activated.

Automated Alert System

The 3we platform automatically detects suspicious playing patterns and sends alerts to players when their playing habits begin to show concerning signs.

Dedicated 24/7 Support

Our trained support team is available at any time via live chat. They are not only here to help with technical issues — they are also ready to listen and guide players who need support related to responsible gaming.

Personal Data Encryption

All your personal data and financial information are protected with industry-grade 256-bit SSL encryption. No sensitive information can be accessed by unauthorised parties.

Flexible Limit Controls

Five types of spending controls are available directly in your account — deposit limit, loss limit, session time limit, periodic break, and self-exclusion — all adjustable to suit your needs.

Gaming Activity Report

Access your full activity history, including total deposits, withdrawals, wins, and losses — so you always have a clear picture of your own gaming patterns.

Join 3we — The Platform That Puts Your Safety First

Create your 3we account today and enjoy a responsible gaming experience. All self-control tools are available immediately after registration — so you can play with peace of mind, within limits you set yourself.

For players aged 18 and above only. Play within your means.

What You Get at 3we

  • Customisable deposit, loss, and session time limits
  • 24/7 live chat support from trained staff
  • Transparent monthly gaming activity reports
  • Immediate self-exclusion whenever needed
  • 256-bit SSL data encryption for peace of mind
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