Platform Terms and Conditions of Use 3we What You Need to Know

01 Acceptance of Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("User" or "Player") and 3we ("Platform", "us", or "the Company"). These Terms govern your access to and use of the website, mobile application, and all services offered through the 3we platform.

By accessing, registering, or using any part of the 3we platform, you confirm that you have read, understood, and agree to be fully bound by these Terms. This acceptance includes the Privacy Policy and Responsible Gaming Policy, which form part of the overall agreement between you and 3we.

If you are using this platform on behalf of an organisation or other entity, you confirm that you have the authority to bind that entity to these Terms.

02 Account Eligibility

To register and use the 3we platform, you must meet the following eligibility requirements:

• At least 18 years old or have reached the legal age of majority as defined by the laws of your jurisdiction, whichever is higher.
• Not a citizen or resident of any country or territory where online gambling is prohibited or restricted by local law.
• Having full legal capacity to enter into a binding agreement.
• Not currently bankrupt or undergoing bankruptcy proceedings.
• Not having been previously banned or suspended from the 3we platform.

3we reserves the right to request proof of identity, age, and address at any time. Failure to provide the required documents within the specified timeframe may result in your account being temporarily suspended or terminated.

03 Registration & Account Management

Each player is only permitted to hold one (1) account only on the 3we platform. Multiple account ownership is strictly prohibited and may result in the termination of all associated accounts and the forfeiture of all balances and bonuses.

During registration, you are required to:

• Providing accurate, complete, and truthful information including your full name, date of birth, valid email address, and phone number.
• Creating a strong and unique password for your account. We recommend a combination of uppercase letters, lowercase letters, numbers, and symbols.
• Updating your personal information promptly whenever any changes occur.
• Not sharing your account login credentials with any other party.

You are fully responsible for all activities that occur in your account. 3we will not be liable for any losses arising from unauthorised access to your account caused by your own negligence in protecting your login credentials.

If you suspect unauthorized access to your account, you must contact the 3we support team immediately via our live chat or official email channel.

04 Deposits & Withdrawal of Funds

The 3we platform supports a variety of local payment methods including online banking via FPX, digital wallets, and other methods listed in the platform's payment section. All transactions are processed through secure, encrypted payment channels.

Regarding deposits:

• The minimum deposit is as stated in the Finance section of the platform at the relevant time.
• Funds will be credited to your account instantly or within the timeframe specified, depending on the payment method selected.
• 3we does not charge any processing fees for deposits made using supported payment methods.

Regarding withdrawals:

• Minimum and maximum withdrawal amounts are subject to the limits set within the platform and may vary depending on the withdrawal method.
• All withdrawals will be processed to the same payment method used for the deposit, except in specific circumstances that require special consideration.
• Withdrawal processing time is between one (1) and three (3) business days, depending on the withdrawal method and the verification process required.
• Withdrawals may be delayed while KYC verification and the authentication process are still pending.

05 Bonuses, Promotions & Rewards

3we offers a variety of bonuses and promotions from time to time, including welcome bonuses, deposit bonuses, free spins, cashback, and VIP rewards. Each promotion is subject to specific terms and conditions stated at the time the offer is issued.

General terms that apply to all bonuses:

• Bonuses may only be claimed once unless otherwise stated in the relevant promotion's terms.
• Wagering requirements must be met before any winnings from a bonus can be withdrawn. The exact wagering requirement is stated in each promotion's terms.
• Bonuses cannot be transferred, sold, or directly exchanged for cash.
• 3we reserves the right to forfeit any bonus obtained through means deemed fraudulent or as an abuse of the system.
• Players who use low-risk wagering strategies or hedging to meet bonus wagering requirements may lose eligibility to withdraw those winnings.

06 Game Rules

All games available on the 3we platform are operated using an independently certified Random Number Generator (RNG) to ensure fairness and transparency in game outcomes. For Live Casino games, results are determined by real dealers in a fully supervised environment.

General rules that apply to all games:

• Minimum and maximum betting limits vary by game and are clearly stated within each game's interface.
• Any technical issues that occur during a gaming session must be reported to the support team within 24 hours.
• Settled game outcomes are final and cannot be altered, unless there is clear evidence of a system failure verifiable by 3we.
• In the event of an internet connection disruption on the player's end during an active gaming session, the game outcome recorded by our server will be the binding result.
• 3we reserves the right to void any wager suspected of involving fraud, collusion, or exploitation of system bugs.

Players are responsible for understanding the rules of each game before playing. Full details on game rules are available in the help section of each game.

07 Player Responsibilities

As a user of the 3we platform, you agree to comply with the following responsibilities:

• Only play with money you can afford to lose without affecting your essential financial needs.
• Not using the 3we platform for any illegal activity, including money laundering or financing activities that violate the law.
• Not attempting to cheat, hack, or disrupt the operation of the platform in any way.
• Not using automated software, bots, or any system designed to gain an unfair advantage in games.
• Report any bugs or system errors you encounter to our support team immediately and do not exploit them.
• Keeping your account login credentials confidential and not sharing them with any other party.

3we encourages all players to practice responsible gaming. If you or someone you know shows signs of problem gambling, please use the self-control tools available on our platform or contact our support team for assistance.

08 Account Termination & Suspension

3we reserves the right to suspend or terminate any player's account without prior notice if:

• The player is found to have violated any provision of these Terms and Conditions.
• There is a suspicion of fraud, money laundering, or other illegal activity involving the account in question.
• The player has provided false or misleading information during registration or the KYC process.
• The player holds multiple active accounts on the 3we platform.
• Required to do so by the relevant authorities.

Players may also request to close their own account at any time by contacting the 3we support team. Prior to closure, all outstanding bonus wagering requirements must be fulfilled, or the relevant bonus will be forfeited.

Following account termination, any valid balance (unrelated to any disputed activity) will be returned to the player after the required investigation and verification process has been completed.

09 Limitation of Liability

To the extent permitted by applicable law, 3we, its directors, employees, and partners shall not be liable for:

• Any indirect, consequential, special, or exemplary losses or damages arising from the use of or inability to use the platform.
• Service disruptions caused by factors beyond our reasonable control, including network outages, hardware issues, or force majeure events.
• Financial losses resulting from fair and legitimate game outcomes.
• Unauthorised access to a player's account resulting from the player's own negligence in safeguarding their login credentials.

The maximum liability of 3we for any claim shall not exceed the total amount deposited by the player in the thirty (30) days preceding the claim.

10 Amendment of Terms

3we reserves the right to amend, update, or modify these Terms and Conditions at any time at our sole discretion. Any material changes will be communicated to players via their registered email or a prominent notice on the platform at least seven (7) days before the amendments take effect.

It is your responsibility to review these Terms and Conditions periodically to ensure you are always aware of the latest provisions governing your use. The "Last Updated" date at the top of this document indicates when these Terms were last amended.

If you disagree with any amendment, you have the right to close your account before the amendment takes effect by contacting our support team.

11 Contact Us

If you have any questions, concerns, or complaints regarding these Terms and Conditions or the use of the 3we platform in general, our support team is ready to assist you through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week via the chat icon at the bottom corner of the platform.
• Support Email: [email protected]

We aim to respond to all enquiries within 24 business hours. For more complex issues, please provide your account details (excluding your password) and a detailed description of the issue to help expedite resolution.